Frequently asked questions.

No. Items labeled digital download are electronic files. No physical item will be shipped.

When you click Buy & Download, you are taken to Payhip. After successful payment, Payhip provides access to the digital file according to the product checkout settings.

No, unless a specific product license expressly says otherwise. Please review the Digital License page before using purchased files commercially.

Because digital files can be accessed immediately, digital purchases are generally final. See the Refund Policy for details and contact us if there is a genuine file or access problem.

Yes, when a product specifically offers personalization. Follow the instructions on that product's Payhip checkout page.